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Venue: Salon C clear filter
Tuesday, September 15
 

10:00am EDT

Billing Tips & Tricks for Troubleshooting
Tuesday September 15, 2026 10:00am - 10:45am EDT
Salon C
Billing errors and rejected claims are a challenge for any agency. This session will provide an overview of how to troubleshoot common billing issues. We will cover the steps for fixing claims, creating replacements, and processing voids to ensure a smooth and accurate billing workflow.
Therap Presenter
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services
State of Residence:
Minnesota

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

What is your favorite thing about working for Therap?

Meeting and talking with providers across the country to help them with a solution in their everyday ta... Read More →
avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 10:00am - 10:45am EDT
Salon C
  Billing

11:00am EDT

Making the Individual Plan Work for Your Agency
Tuesday September 15, 2026 11:00am - 11:45am EDT
Salon C
Unlock the full potential of your Individual Plan Templates and transform how your agency manages person-centered services and supports! This session will give you the inside track on configuring custom templates, mastering user privileges, and streamlining your workflow like a pro.
Therap Presenter
avatar for Becky Moore

Becky Moore

Senior Support Specialist, Therap Services

avatar for Cheryl Rohlf

Cheryl Rohlf

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 11:00am - 11:45am EDT
Salon C
  Person Centered Planning

1:00pm EDT

Beneficial Billing Reports
Tuesday September 15, 2026 1:00pm - 1:45pm EDT
Salon C
Unlock the full potential of your billing data by learning how to navigate Therap's powerful dashboards and Service Authorization reports for maximum efficiency. You will gain the predictive insights and tracking strategies necessary to address denials, optimize revenue, and ensure no billable encounter goes unclaimed.
Therap Presenter
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services
State of Residence:
Minnesota

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

What is your favorite thing about working for Therap?

Meeting and talking with providers across the country to help them with a solution in their everyday ta... Read More →
Tuesday September 15, 2026 1:00pm - 1:45pm EDT
Salon C
  Billing

2:00pm EDT

Build Your Own EVV Report Card
Tuesday September 15, 2026 2:00pm - 2:45pm EDT
Salon C
How is your agency truly performing with EVV compliance? This session guides you through creating your own EVV Report Card by reviewing the key indicators that states evaluate. Learn to track crucial metrics like matching EVV records to claims, the percentage of manual edits, and more, to ensure your agency excels in compliance.
Therap Presenter
avatar for Nancy Martin

Nancy Martin

Senior Support Specialist, Therap Services
State of Residence:
Minnesota

What year did you begin working in the field?
2004

What year did you start working at Therap?
2023

Accreditations you want to note
Bachelors in Psychology, Certified in Motivational Interviewing, CNA licensor, Chart the Life Course Ambassador

What is your fa... Read More →
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services
State of Residence:
Minnesota

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

What is your favorite thing about working for Therap?

Meeting and talking with providers across the country to help them with a solution in their everyday ta... Read More →
Tuesday September 15, 2026 2:00pm - 2:45pm EDT
Salon C
  Service Delivery & Documentation

3:00pm EDT

853's and Reconciliation
Tuesday September 15, 2026 3:00pm - 3:45pm EDT
Salon C
Peek into the world of electronic payment reconciliation with this preview of the 835 (Electronic Remittance Advice) file. Learn how to successfully upload the 835 into Therap, view the PDF version for detailed review, and run key reports to streamline your payment tracking processes.
Therap Presenter
avatar for Shannon Schultz

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services
State of Residence:
Minnesota

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

What is your favorite thing about working for Therap?

Meeting and talking with providers across the country to help them with a solution in their everyday ta... Read More →
Tuesday September 15, 2026 3:00pm - 3:45pm EDT
Salon C
  Billing

4:00pm EDT

Follow Along Account Success with Therap
Tuesday September 15, 2026 4:00pm - 4:45pm EDT
Salon C
Have you been "Live" with Therap for several years? Discover all the ways you can review your data. Also learn tips and tricks for how to implement new modules, and craft plans for seamless onboarding of new individuals and users.
Therap Presenter
avatar for Nancy Martin

Nancy Martin

Senior Support Specialist, Therap Services
State of Residence:
Minnesota

What year did you begin working in the field?
2004

What year did you start working at Therap?
2023

Accreditations you want to note
Bachelors in Psychology, Certified in Motivational Interviewing, CNA licensor, Chart the Life Course Ambassador

What is your fa... Read More →
Tuesday September 15, 2026 4:00pm - 4:45pm EDT
Salon C
  Foundational Administration
 
2026 Therap Indiana Conference
From $47.00

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Tuesday, September 15
Ballroom
Pre-function Area
Salon A
Salon B
Salon C
  • Billing
  • Foundational Administration
  • General
  • Health Support & Tracking
  • Person Centered Planning
  • Quality Assurance & Reporting
  • Service Delivery & Documentation
  • Therap AI
  • Training Strategies & Resources