2026 Therap Indiana Conference: Full Schedule

You will be able to validate your attendance (Check-In to sessions) using your personal schedule.

8:00am EDT

Registration

Tuesday September 15, 2026 8:00am - 9:00am EDT

Pre-function Area

Tuesday September 15, 2026 8:00am - 9:00am EDT
Pre-function Area

General

9:00am EDT

Plenary

Tuesday September 15, 2026 9:00am - 9:45am EDT

Ballroom

Therap Presenter

Tiffany Brown

Business Development Territory Manager, Therap Services

State of Residence:
New York

What year did you begin working in the field?
2001

What year did you start working at Therap?
2019

Accreditations you want to note
Charting the LifeCourse Ambassador

LinkedIn Profile Link:
https://www.linkedin.com/in/tiffany-brown-a776b380/

What is your favorit... Read More →

Caiti Woodburn

Assistant Director of Support, Therap Services

Tuesday September 15, 2026 9:00am - 9:45am EDT
Ballroom

General

10:00am EDT

Billing Tips & Tricks for Troubleshooting

Tuesday September 15, 2026 10:00am - 10:45am EDT

Salon C

Billing errors and rejected claims are a challenge for any agency. This session will provide an overview of how to troubleshoot common billing issues. We will cover the steps for fixing claims, creating replacements, and processing voids to ensure a smooth and accurate billing workflow.

Therap Presenter

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services

State of Residence:
Minnesota

What year did you begin working in the field?
1995

What year did you start working at Therap?
2021

What is your favorite thing about working for Therap?

Meeting and talking with providers across the country to help them with a solution in their everyday ta... Read More →

Cheryl Rohlf

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 10:00am - 10:45am EDT
Salon C

Billing

10:00am EDT

Making A Therap Audit Plan

Tuesday September 15, 2026 10:00am - 10:45am EDT

Salon B

This session helps providers build a clear audit plan for Therap data to support quality assurance, compliance, and accountability. Participants will explore what to audit and how often, who should be responsible, and how to track results over time in order to move from reactive fixes to proactive oversight and continuous quality improvement.

Therap Presenter

Jennifer Zorek

Senior Support Specialist, Therap Services

State of Residence:
Indiana

What year did you begin working in the field?
2011

What year did you start working at Therap?
2023

Accreditations you want to note
Charting the LifeCourse Ambassador, Human Rights Committee Chair, Personal Care Advocate,

LinkedIn Profile Link:
www.linkedin.com... Read More →

Becky Moore

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 10:00am - 10:45am EDT
Salon B

Quality Assurance & Reporting

10:00am EDT

Therap AI Data Dashboards & QA Assistant

Tuesday September 15, 2026 10:00am - 10:45am EDT

Salon A

Discover how Therap is integrating HIPAA-compliant AI to redefine clinical documentation. We’ll dive into our newest tools—AI Translation, the QA Assistant, and Fatal-5 Dashboards—before previewing our powerful new Analysis feature. Learn how to leverage these technologies to improve data accuracy and streamline administrative tasks while maintaining the highest standards of security.

Therap Presenter

Caiti Woodburn

Assistant Director of Support, Therap Services

Tuesday September 15, 2026 10:00am - 10:45am EDT
Salon A

Therap AI

11:00am EDT

Medication History & Daily MAR

Tuesday September 15, 2026 11:00am - 11:45am EDT

Salon B

Explore the dynamic capabilities of the Medication History and Daily MAR modules to master compliant medication management. We will review all the "bells and whistles," including the seamless interface with Drug Data Bank and Pharmacy Interface, intuitive color-coding for administration, and the ability to set up recurring and PRN medication schedules. Learn how these integrated features enhance...
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Therap Presenter

Nancy Martin

Senior Support Specialist, Therap Services

State of Residence:
Minnesota

What year did you begin working in the field?
2004

What year did you start working at Therap?
2023

Accreditations you want to note
Bachelors in Psychology, Certified in Motivational Interviewing, CNA licensor, Chart the Life Course Ambassador

What is your fa... Read More →

Tuesday September 15, 2026 11:00am - 11:45am EDT
Salon B

Health Support & Tracking

11:00am EDT

Making the Individual Plan Work for Your Agency

Tuesday September 15, 2026 11:00am - 11:45am EDT

Salon C

Unlock the full potential of your Individual Plan Templates and transform how your agency manages person-centered services and supports! This session will give you the inside track on configuring custom templates, mastering user privileges, and streamlining your workflow like a pro.

Therap Presenter

Becky Moore

Senior Support Specialist, Therap Services

Cheryl Rohlf

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 11:00am - 11:45am EDT
Salon C

Person Centered Planning

11:00am EDT

Secure Video Documentation - Hands-On!

Tuesday September 15, 2026 11:00am - 11:45am EDT

Salon A

Join us for a Hands-On session, designed to walk through the Secure Video Documentation modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account.

Therap Presenter

Caiti Woodburn

Assistant Director of Support, Therap Services

Travis Nelson

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 11:00am - 11:45am EDT
Salon A

Service Delivery & Documentation

12:00pm EDT

Lunch

Tuesday September 15, 2026 12:00pm - 1:00pm EDT

Pre-function Area

Tuesday September 15, 2026 12:00pm - 1:00pm EDT
Pre-function Area

General

1:00pm EDT

Beneficial Billing Reports

Tuesday September 15, 2026 1:00pm - 1:45pm EDT

Salon C

Unlock the full potential of your billing data by learning how to navigate Therap's powerful dashboards and Service Authorization reports for maximum efficiency. You will gain the predictive insights and tracking strategies necessary to address denials, optimize revenue, and ensure no billable encounter goes unclaimed.

Therap Presenter

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services

Tuesday September 15, 2026 1:00pm - 1:45pm EDT
Salon C

Billing

1:00pm EDT

Going Mobile with Therap's mobile application for iOS and Android - Hands-On!

Tuesday September 15, 2026 1:00pm - 1:45pm EDT

Salon B

Join us for a Hands-On session, designed to walk through all available mobile application modules. This session will allow you to use and enter data on your own mobile device using an available DEMO Account.

Therap Presenter

Nancy Martin

Senior Support Specialist, Therap Services

Jennifer Zorek

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 1:00pm - 1:45pm EDT
Salon B

Service Delivery & Documentation

1:00pm EDT

Therap AI Analysis

Tuesday September 15, 2026 1:00pm - 1:45pm EDT

Salon A

Discover how Therap is integrating HIPAA-compliant AI to transform your documentation. We’ll take a deep dive into our newest Analysis tool and explore how it revolutionizes ISP Data, Case Notes, Person-Centered Discovery, and Healthcare analysis. Join us to learn how these technologies improve data accuracy and streamline administrative tasks—all while maintaining the highest standards of...
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Therap Presenter

Caiti Woodburn

Assistant Director of Support, Therap Services

Tuesday September 15, 2026 1:00pm - 1:45pm EDT
Salon A

Therap AI

2:00pm EDT

Integrated Planning Tools: Individual Agenda, Plan, and Personal Focus Worksheet

Tuesday September 15, 2026 2:00pm - 2:45pm EDT

Salon B

Learn how to empower the individuals you support by using integrated planning tools designed to help them envision and achieve their desired lives. This session provides a deep dive into the Personal Focus Worksheet and Individual Plan Agenda, showing you how to identify and communicate what is most important for each individual's success.

Therap Presenter

Becky Moore

Senior Support Specialist, Therap Services

Cheryl Rohlf

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 2:00pm - 2:45pm EDT
Salon B

Person Centered Planning

2:00pm EDT

Build Your Own EVV Report Card

Tuesday September 15, 2026 2:00pm - 2:45pm EDT

Salon C

How is your agency truly performing with EVV compliance? This session guides you through creating your own EVV Report Card by reviewing the key indicators that states evaluate. Learn to track crucial metrics like matching EVV records to claims, the percentage of manual edits, and more, to ensure your agency excels in compliance.

Therap Presenter

Nancy Martin

Senior Support Specialist, Therap Services

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services

Tuesday September 15, 2026 2:00pm - 2:45pm EDT
Salon C

Service Delivery & Documentation

2:00pm EDT

Deeper Dive into Therap Connect

Tuesday September 15, 2026 2:00pm - 2:45pm EDT

Salon A

Discover the benefits of using smart devices to enhance the quality of care for Individuals! We will review all available devices, as well as discuss any future devices (as available).

Therap Presenter

Caiti Woodburn

Assistant Director of Support, Therap Services

Jennifer Zorek

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 2:00pm - 2:45pm EDT
Salon A

Service Delivery & Documentation

3:00pm EDT

853's and Reconciliation

Tuesday September 15, 2026 3:00pm - 3:45pm EDT

Salon C

Peek into the world of electronic payment reconciliation with this preview of the 835 (Electronic Remittance Advice) file. Learn how to successfully upload the 835 into Therap, view the PDF version for detailed review, and run key reports to streamline your payment tracking processes.

Therap Presenter

Shannon Schultz

Senior Support Specialist II, Billing Team, Therap Services

Tuesday September 15, 2026 3:00pm - 3:45pm EDT
Salon C

Billing

3:00pm EDT

Quality Assurance for ISP Data

Tuesday September 15, 2026 3:00pm - 3:45pm EDT

Salon B

Learn how to achieve robust Quality Assurance for ISP Data. This session provides actionable steps for digging into your ISP Data entries using Search and Export functions, leveraging built-in in-module Reports and Dashboards, and utilizing the Report Library to ensure data accuracy and drive program improvement.

Therap Presenter

Cheryl Rohlf

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 3:00pm - 3:45pm EDT
Salon B

Quality Assurance & Reporting

3:00pm EDT

Creating a Training Plan: Therap's Training Resources

Tuesday September 15, 2026 3:00pm - 3:45pm EDT

Salon A

Discover all the materials available to all Therap users. Look at ways to stay up-to-date on Future events and Application updates.

Therap Presenter

Jennifer Zorek

Senior Support Specialist, Therap Services

Becky Moore

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 3:00pm - 3:45pm EDT
Salon A

Training Strategies & Resources

4:00pm EDT

Follow Along Account Success with Therap

Tuesday September 15, 2026 4:00pm - 4:45pm EDT

Salon C

Have you been "Live" with Therap for several years? Discover all the ways you can review your data. Also learn tips and tricks for how to implement new modules, and craft plans for seamless onboarding of new individuals and users.

Therap Presenter

Nancy Martin

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 4:00pm - 4:45pm EDT
Salon C

Foundational Administration

4:00pm EDT

Closing the Loop

Tuesday September 15, 2026 4:00pm - 4:45pm EDT

Salon A

Do you still have unanswered questions? Drop in for an informal question and answer session.

Therap Presenter

Pete Ratekin

Director of Provider Support, Therap Services

State of Residence:
Indiana

What year did you begin working in the field?
2003

What year did you start working at Therap?
2023

What is your favorite thing about working for Therap?

I enjoy working with the customers to make sure they are getting what they need from Therap.

What's the mo... Read More →

Jennifer Zorek

Senior Support Specialist, Therap Services

Tuesday September 15, 2026 4:00pm - 4:45pm EDT
Salon A

General

4:00pm EDT

Unlock the Power of Questions: Exploring the Versatile Questionnaire Module

Tuesday September 15, 2026 4:00pm - 4:45pm EDT

Salon B

ISP Programs not working for a specific form your agency needs to complete? Join us for a deep dive into using Questionnaires with Case Notes, Individual Plan and Priority List modules.

Therap Presenter